All exhibitions are accessible by wheelchair. Toilets are suitable for disabled people in Wing D. The Big Spiral Staircase and the Hausmannsturm are accessible only by stairs.
Please do not throw food into the bear pit, you are endangering the health of the animals!
Bicycle boxes and a repair station are available for cyclists at the Jägertor (entrance on the Elbe side of the castle). You can get the keys for these at the ticket shop in Wing D.
Schloss Hartenfels is certified as a family-friendly institution. The exhibitions can be visited with prams; baby-changing facilities are available in Wing D next to the toilets. Particularly suitable for visits with children is the exhibition STEADFAST, PIOUS, AND HARD-DRINKING (wing B).
The trees in the courtyard in front of the café (“Schlosscafé”) likewise offer a shady space to unwind. When it is raining, you can relax in the historic vaulted hall inside the café.
Dogs are allowed outside on a leash - but not in the buildings and exhibitions!
In the town hall (Rathaus) – walk over the castle bridge and then turn left
The TIC provides information about overnight accommodation and other attractions in Torgau, and also offers guided tours of the town and castle.
Free WLAN is provided in the castle courtyard, the hotspot is located around the Wendelstein.